(Enterprise Acquisition Gateway for Leading Edge Solutions)
The Enterprise Acquisition Gateway for Leading Edge Solutions Program provides broad support for diverse network requirements for agencies in the Department of Homeland Security (DHS.) The Program is administered by the Office of Procurement Operations at the Information Technology Acquisition Center (ITAC.)
Harris CapRock provides a full set of operations and maintenance (O&M) solutions, processes and procedures necessary to sustain systems within the DHS Enterprise at the highest levels of service and availability consistent with cost, schedule and performance objectives.
These solutions may be required across the DHS infrastructure, to include, but not limited to, the following operational areas: data center, help desk and field support services (e.g., desk-side support and LAN administration), network and security operations and collaboration services (e.g., email, voice and video services). This functional category includes the full range of O&M solutions, from maintaining and upgrading individual pieces of hardware and software to fully managed service solutions. Harris CapRock is providing services in support of Category 2, Tier 2 requirements.