Royal Caribbean Cruise Ltd.
- New systems significantly improve voice, video and data services.
- Solution includes 24/7 proactive monitoring and support from Harris CapRock’s global Customer Support Centers.
- Enables high-bandwidth services to the world’s largest and most innovative cruise ships.
MELBOURNE, FL – May 1, 2013
Harris CapRock Communications, the leading global provider of managed communication solutions for remote and harsh environments, has completed installing advanced communications solutions onboard 33 Royal Caribbean Cruises Ltd. vessels that will improve crew morale, guest experiences and company operational efficiencies.
Harris was awarded the contract in April 2012, to provide communications services onboard Royal Caribbean’s fleet for its Royal Caribbean International®, Celebrity Cruises® and Azamara Club Cruises® brands.
“The new high-performing communication service deployed across our fleet enables innovative information technology solutions that improve both the crew and the guest experience while also improving our operational efficiencies. Harris CapRock’s capability as a world-class communications systems integrator makes this possible through seamless service delivery backed by 24/7 monitoring to ensure communications are always on,” said Bill Martin, vice president and chief information officer, Royal Caribbean Cruises Ltd.
In nine months Harris CapRock completed the process, which included the de-installation and installation of more than 120 large antenna systems onboard the fleet. Each ship was equipped with Harris CapRock’s SpaceTrack™ stabilized antenna systems, which deliver more than five times the amount of bandwidth previously available. The solution combines Ku-band and C-band connectivity to maximize service availability and avoid downtime.
Installations spanned across more than 16 ports in the United States, Europe and Asia Pacific and involved more than 59,000 individual components.
Harris CapRock Communications is the leading global provider of managed satellite and terrestrial communications solutions, specifically for remote and harsh environments including the maritime, energy and government markets. Harris CapRock owns and operates a robust global infrastructure that includes teleports on six continents, five 24/7 customer support centers, local presence in 23 countries and more than 275 global field service personnel supporting customer locations across North America, Central and South America, Europe, West Africa and Asia Pacific.